If you write to us within 21 days of receiving the products to tell us that you are in any way dissatisfied or unhappy with your order we will exchange it or fully refund you.

Please mail your order, within 21 days of receiving it, to: 3L Trading, PO Box 214, Alton, Hampshire, United Kingdom, GU34 3WY

We want to resolve any unhappinesses as quickly as we can, so please email us at isis@yesyesyes.org or call us on +44 (0) 845 094 1141 and let us know what has happened.

Do get a proof of posting from your shipper.

For more details and the legal stuff see our T’s and C’s at the bottom of every page on this site.

As a consumer you have certain statutory rights regarding the return of defective goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations.  This guarantee and our Terms and Conditions shall not affect your statutory rights.