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Checkout problems


When nothing shows up in your shopping basket, it usually means that ‘Cookies’ have been disabled in your browser. When you put something in your shopping basket our website puts a ‘Cookie’ on your computer which is a tiny piece of information that ‘holds’ the content of your shopping cart until you go to the check out. No Cookies enabled means no memory of your shopping basket. For more informaiton about Cookies please go to

If you are using Internet Explorer you can change this fairly simply by selecting the ‘Tools’ menu, then ‘Internet Options’ and the ‘Privacy’ Tab. Either change the ‘Privacy Level’ to Medium or click on the ‘sites button’, type in ‘’ and click ‘allow’. Then go to our website and see if the shopping basket has got a memory of your requests.

Alternatively you can call us on +44 (0) 845 094 1141 and we will process your order over the phone.