Home » FAQs – Personal Lubricant and Feminine Wash Frequently Asked Questions » How to order and ways to pay

How to order and ways to pay

Website Orders:

Fastest route from the home page is:

1. Select water based or oil based and click the buy button.
2. Choose size and quantity and click buy.
3. Choose currency – GBP/£ or Euro/€ for EU delivery, USD/$ for all non European Union countries.
4. Your shopping basket shows what you have selected and you will get a message saying “your cart has been updated. Please click your basket icon for more details or or click here to check out” when you add an item.
5. Click checkout either in the shopping basket or “view basket”  from the menu bar at the top of the page; you are now in our secure environment.
6. Complete the four simple steps: 1. Your Details  2. Your Order  3. Choose your delivery / shipping option  4. Your Payment and click “Buy Now”. The transaction takes place in our completely secure environment, see our security guarantee for more details.
7. You will receive a confirmation email detailing your order. For international orders: If you chose “tracked to door” as your shipping method, you will also get a link for order tracking in your confirmation email.

 

Tips:

  • Click on the product images to see a bigger picture
  • View the contents of your shopping basket at anytime by clicking “view basket”. You can continue shopping without losing the contents
  • Update quantities as you checkout, you do not need to go back to the product pages
  • Call us if you have any questions (lines open 24 hours a day)
    • USA/Can 1-888-777-0125
    • UK & Rest of World +44 (0)845 094 1141

Telephone Orders:

Before you call you have two options, decide what you want and pick up the phone or print a copy of our mail order form, complete it and then pick up the phone (this helps you get all the information ready for when you speak to one of our agents). The mail order form is available here

Call us at anytime:

  • USA/Can 1-888-777-0125
  • UK & Rest of World +44 (0)845 094 1141

Orders by Post / Mail:

Print a copy of our mail order form, complete it and mail it to the address shown at the top of the mail order form.
For orders in the UK only, you can pay by cheque or postal order in Pounds Sterling (£); please make payable to:  “The Yes Yes Company Ltd”. Please note: we do not accept international cheques or postal orders.

What will my bank / credit card statement say?

All transactions will state 3L Trading. Neither The Yes Yes Company Ltd nor YES LUBE will appear on your bank or card statements.

Please see our Ts & Cs, delivery and privacy polices for more details.

Call us 24/7: USA/Can 1-888-777-0125, UK 0-800-978-8525 & Rest of World +44-1420-538743