Please note that our website and other digital platforms may contain links to Third-Party websites/digital platforms provided for your convenience. We are only responsible for the privacy practices and security of our own digital platforms. We recommend that you check the Privacy and Security Policies and Procedures of every other website/digital platform you visit.
By registering or placing an order on this website, you consent to the collection, use, retention and transfer of your information under the terms of this policy.
This policy is intended to provide you with everything you might like to know about how we process your data. But please be assured that all data is processed in accordance with the UK Data Protection Act (2018), and the EU General Data Protection Regulation (GDPR).
We will never sell your information.
INFORMATION THAT WE COLLECT FROM YOU
Information we collect about yourself including but not limited to your name, contact details and credit or debit card information.
We may also collect information about your usage of our website as well as information you supply us through messages you post to the website, e-mails / letters you send to us.
(To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.)
USE OF YOUR INFORMATION
(Your information will enable you to access all parts of our website)
Use of your information under the GDPR “legitimate interests”
- Allows us to supply the goods or services you have requested. It will enable us to bill you and to contact you concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
- We may use your information to contact you from time to time to ask for your views on our products and services or to notify you about important changes or developments to the website or our products and services.
- Further, where you have consented, we also use your information to let you know by email about other products services and special offers which may be of interest to you.
- To supply white paper/health guides you have requested
If you change your mind about being contacted in the future or would like us to correct or delete your details from our database, please email us at firstname.lastname@example.org or use the unsubscribe link at the bottom of one of our emails.
DISCLOSURE OF YOUR INFORMATION
We will not share, sell or distribute any of the information you provide to us to any third party without your prior consent, except where:
a) required to do so by law or by court order;
b) for the purposes of fulfilling your order, including but not limited to sharing your details with third parties for the purposes of taking payment or making deliveries to you;
c) sharing with other companies in our group;
d) sharing with other competition partners when entering a competition that features their products or services;
e) sharing with companies employed by us to perform our legitimate business functions for example where we employ others to provide us with technical assistance with our website or database or to contact you about our website, products, services and special offer; or
f) sharing with our internet service provider to enable you to access the website.
If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
We may also use technology including “cookies” to monitor website traffic and to personalise the content of the site for you. Cookies are small amounts of information which we may store on your computer. Cookies make it easier for you to use the site during future visits.
Our system will issue cookies to your computer when you log on to the site. They will remember your shopping bag details for seven days only. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you will not be able to order products from the site.
Please click on the cookies bar on the page to find out more about the cookies used on our site.
SECURITY AND DATA RETENTION
We take your personal data very seriously and employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your individual order information for a period of five years (as required by our regulatory obligations), after which time it is securely destroyed. Other personal information (such as your supplied contact details) is retained on our customer database to enable us to contact you with news and offers etc.
RIGHT OF DATA ACCESS
You have the right to:
- Access all your personal data held by us.
- Rectify inaccurate data
- Restrict or object to the processing (in certain circumstances, e.g. marketing) of your data.
- Request us to completely erase all of your data held by us (in certain circumstances, e.g. where we do not have a legal / regulatory requirement for such data).
If you wish to do any of the above or have any questions relating to your retained data, please contact us at email@example.com. We will deal with any requests to access your personal information in accordance with the General Data Protection Regulations 2018.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to firstname.lastname@example.org.
If you do not wish to receive marketing related emails (including special offers) please email email@example.com or click on the unsubscribe at the bottom of one of our emails to you.