Home » FAQs – Personal Lubricant and Feminine Wash Frequently Asked Questions » Our 100% Satisfaction Guarantee
Our 100% Satisfaction Guarantee
When we say 100% Satisfaction Guarantee, we really really mean it.
We promise that the buyer of any Yes product from this website may return their goods for a product refund with no questions asked.
We will even issue the refund before you send the product back so that you are not worried about your money being held. If you aren’t entirely happy with Yes, you don’t pay, and you will never have to wait for your refund. How’s that for really really meaning it?
This is the address for returning your Yes purchase:
YES Operations CS Office
The Yes Yes Company Ltd
We want to resolve any unhappinesses as quickly as we can, so please email us at firstname.lastname@example.org or call us on +44 (0) 845 644 8813 and let us know what has happened.
Do get a proof of posting from your shipper if you are sending your order back to us.
For more details and the legal stuff see our Terms and Conditions at the bottom of every page on this site.
As a consumer you have certain statutory rights regarding the return of defective goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. This guarantee and our Terms and Conditions shall not affect your statutory rights.