💖 YesYesYes – Customer Care Role (Remote, UK)

About Us:

At YesYesYes, we’re a women-founded, science-led brand creating award-winning, certified organic intimacy products. For over 20 years, we’ve been putting people’s wellbeing first, offering trusted, body-safe lubricants, vaginal moisturisers, and intimate health solutions.

Role Overview:

We’re looking for a thoughtful, empathetic, and highly organised Customer Care team member. You’ll be at the heart of our customers’ experience, handling everything from simple order questions to sensitive intimate health concerns with care and clarity. 💌

📝 Key Responsibilities:


  • Respond to customer queries via email, live chat, and phone with warmth and professionalism.

  • Handle orders, returns, and refunds accurately.

  • Maintain customer records with attention to confidentiality (GDPR compliance). 🔒

  • Coordinate with warehouse and fulfilment partners. 📦

  • Collaborate across teams to resolve queries efficiently. 🤝

  • Spot patterns, suggest improvements, and help evolve our customer service approach. ✨

👤 About You:


  • Experience in customer service, support, or admin.

  • Professional and empathetic communicator, both written and on the phone. 🗣️💌

  • Skilled with helpdesk tools like Gorgias, Zendesk, Dixa, or similar.

  • Strong attention to detail and excellent organisation. 📋

  • Comfortable discussing intimate health topics discreetly. 🌸

  • Collaborative, self-aware, and proactive. 💡

  • Experience in e-commerce, Shopify, and order management tools is a plus. 🛒

📍 Details:


  • Location: Remote (UK-based)

  • Start Date: ASAP

  • Salary: £25,000 – £29,000 (based on experience) 💷

✉️ Application:

Send your CV and a short introductory email to Alice Meaghan, Customer Care Manager (alice@yesyesyes.org), explaining why this role excites you and what you would bring to the team.

📝 Hiring Process:


  1. 20-min informal video chat 💻

  2. 60-min in-depth interview 🗣️

  3. Short written task (15 mins, offline) ✍️